Premium Carpet Cleaning
Let’s face it, it’s tough to get excited about the need to clean your carpets. At Blackburn Carpet Cleaning we understand how you feel. So we try our best to make this process as seamless for you as we can. It’s our desire to get in and do the job efficiently with as minimal “downtime” to you and your lifestyle as possible.
Let’s share some answers to the three most commonly asked questions we receive almost everyday.
How long should we wait to have our carpets cleaned?
Imagine, you have a new born baby, a roaming toddler with a sippy cup full of red Kool-aid, or you’re an allergy sufferer; perhaps you’re the proud owner of a new puppy or kitten, or maybe you’ve just given up trying to get your kids to take their shoes off at the door. You can see that each situation is very unique. Each one of you could require a different answer to this question, however, most carpeting manufacturers recommend a professional cleaning every 12 to 18 months.
Aren’t all carpet cleaning companies roughly the same?
No. As with any industry, carpet cleaners run the gamut from Bubba working out of the back of his car, to the low-price, high-volume franchises. There are five important values which distinguish a real carpet care professional from run-of-the-mill carpet cleaners: Reputation, Experience, Education, Systems, and Guarantee. In addition to these values Blackburn Pro Cleaning has a 12 step cleaning process for maximum soil and spot removal, without over-wetting your carpet or leaving a sticky residue behind returning your carpet, as close as possible, to factory condition.
Blackburn Carpet Cleaning has a Reputation that is second to none. The area’s most seasoned Carpet Retailers, and Realtors refer our services exclusively. Abbey Carpet, Carpet Mill Outlet, BT Tile and Mystic Coastal Flooring have used Blackburn Carpet Cleaning to help them with cleaning related problems. Blackburn Carpet Cleaning is Experienced in cleaning all carpet and fabric types, as well as every soiling condition known to our industry. Blackburn Carpet Cleaning takes Education seriously and is certified by the IICRC which is the world’s most recognized body of certification for carpet and upholstery cleaners. We hold multiple IICRC Cleaning certifications. Blackburn Carpet Cleaning’s cleaning Systems are the most advanced on the market, getting maximum soil removal and maximum spot removal without leaving a sticky residue or over-wetting your carpet. We offer a 100% money-back Guarantee. If you are not completely satisfied, we will return at no charge to address the problem area. If you are still unsatisfied, we will honor our money back guarantee. Through these five values and Blackburn Carpet Cleaning 12 Step process we are able to provide you with the most outstanding service experience ever.
What is it about Blackburn Carpet Cleaning that makes the company so unique?
Let’s just try and pretend for a moment that the finest equipment, safest products and certified technicians in Connecticut don’t even matter. When was the last time a tradesman of any kind was at your home? Did they treat it with care and concern? Or did they leave you with a bigger mess to clean up when it was all said and done? How about hidden surprises in their final bill? What about being on time? How comfortable where you with their technicians being inside your home?
These are all feelings that every single person at Blackburn understands intimately. We want you to know that we share your concerns about your family and home with you. We promise to treat you, your home, your family and pets with the utmost of courtesy and care. Our technicians are clearly uniformed and carry identifying credentials. We understand that getting ready to have your carpeting and furniture cleaned is a big job, especially for you. And we promise to call in the event we will be more than 15 minutes past the window of time you were given—all because we respect you, your valuable time, and your home.
The bottom line—what makes Blackburn so unique—is the quality of the whole experience, from the moment we meet until we say “goodbye and thank you.” We care just as much about your experience as you do. We want so much more than simply happy customers; we want cheerleaders.
Experience the quality of Blackburn Pro Cleaning services, and you’ll see for yourself why the difference between us and all our competitors is obvious …
The 12 Step Carpet Cleaning Process
Step 1: Pre-Inspection
Our technician will walk through your home with you to visually inspect the carpet. He will identify potential permanent stains and give you an evaluation of expected results, as well as listen to any concerns you may have.
Step 2: Commercial Pre-vacuum
Dry soil is removed by thoroughly commercially power vacuuming. Removing dry soil is one of the most vitally crucial steps in any cleaning process.
Step 3: Furniture Moving
Our regular pricing includes moving sofas, chairs, tables and smaller items. Beds, dressers, and heavier pieces cost extra to move. One of our consultants can quote the exact cost to move any heavier pieces.
Step 4: Pre-spray
A preconditioning agent is applied to emulsify and break down traffic area soil and general spots for a more thorough cleaning.
Step 5: Pre-spot
Difficult spots are pre-treated with special solutions to increase chances of removal.
Step 6: Pre-grooming/Agitation
A professional carpet groomer or rotary brush is used to further loosen the soil.
Step 7: Soil Extraction and Rinse
The carpet is then thoroughly rinsed using a powerful extraction cleaning system without over wetting the carpet or leaving a sticky residue behind.
Step 8: Neutralizer
Every carpet that we clean is pH balanced afterwards so that there is no sticky residue left behind. This also leaves your carpet soft and fresh.
Step 9: Post Spot
Any spots or stains still remaining will get extra treatment with our many specialty spotting solutions. * For longer carpet life and fewer permanent stains, be sure to have professional carpet protector applied to your carpet.
Step 10: Post Groom
Your carpet is groomed with a professional groomer so that the pile of your carpet is standing tall when we leave. Post grooming helps the carpet pile dry faster and in the right position.
Step 11: Speed Dry
High velocity air movers are placed on the carpet immediately after cleaning to promote faster drying.
Step 12: Post Cleaning Inspection
Our technician will walk through your home with you to point out the cleaning results to make sure that you are completely thrilled with the job.
Blackburn Carpet Cleaning 100% GUARANTEE
We offer a 100% money-back guarantee. If you are not thrilled with the service experience you receive from us, we will rush back to your location at no charge and no obligation. If you are still unimpressed, we will issue a 100% refund up to $500.00 upon request.
Call for a free estimate or a quote 860-443-5007 or toll free 888-444-4399
Our Mission: Exceeding Our Clients’ Expectations By Delivering An Outstanding Customer Experience!