Monthly Archives

July 2016

Requesting an Estimate? 5 Things To Know

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Requesting an Estimate For Carpet Cleaning? Here Are 5 Things to Know

If you have children, pets, heavy foot-traffic, or you host a lot of parties, you may already have recognized that there is more to carpet cleaning than just running a vacuum. Carpet cleaning professionals are very aware of this and price their services accordingly. But how do you, as a consumer evaluate the pricing you are given?

What goes into an estimate?

Shopping around and checking references and reviews, experience and certifications will provide a good start. It is also helpful to understand what the estimator is evaluating. Here are five primary factors a professional carpet cleaning company may consider when creating your estimate:

1. The type of carpeting.

Step into any carpeting retailer and you will immediately see that not all carpeting is the same. There are shags and berbers, treated and untreated, and several different brands and compositions. Some are more delicate than others and may require different cleaning methods. Warranties also differ between types and brands and could stipulate specific cleaning methods in order not to void the warranty. (It is the consumer’s responsibility to be familiar with and to inform their cleaning professional of these kinds of warranty details.)

2. The size and accessibility of the rooms.

Carpet is priced by square footage, so it should come as no surprise that cleaning should be priced similarly. Any furniture that may need to be moved and who moves it is also relevant. You should verify whether the estimate includes moving furniture. There could be some wiggle room in pricing if you move the furniture yourself. The accessibility of rooms can also impact the cleaning method needed and consequently the pricing. For example, if truck-mounted equipment is standard for the company, a change in method (and consequently pricing) may be necessary if the property cannot be accessed by truck-mounted equipment – no appropriate parking for the truck, a high-rise location, etc.

3. Any special treatments required for stubborn spills or spots.

So, about that wine your cousin Jeff spilled the other night… An experienced cleaning professional probably has a few tricks up their sleeve for just such an occasion. This kind of troubleshooting may require specialized knowledge or training, equipment and/or products. Just as your dentist probably doesn’t include whitening in the standard cleaning process, spot treatment can be a separate pricing element for a carpet cleaning pro.

4. High-traffic areas.

You might not think of the daily routines of your house or office as “traffic,” but you’ve probably noticed your carpet looks dingier right around the doors, or maybe in front of the couch in the family room, or the fridge in the break room. Those areas that are more soiled due to frequent use can require extra attention. This means more time and, as we all know, time is money.

5. Pet accidents.

If you’ve ever cleaned up a pet accident, you probably realized it is not like cleaning up any other spill. The ammonia, the smell, the… messiness. EEEW! And did you notice you can clean it up nicely, but it keeps coming back? Or that your pet keeps “accidentally” messing up the same spot? Cleaning pet accidents so they don’t re-appear (or continue to smell like “the place to go” to your pet) takes knowledge and effort. Pet accidents can go deep – to the carpet backing, the pad, or even into the flooring under that. Understand that if your carpet pad or flooring is impacted, you’re looking at a greater magnitude of problem that probably can’t be solved by cleaning alone. Don’t be afraid to ask for details.

In Conclusion

These are the most common considerations and the kind of details you want to know and ask about when seeking an estimate. Some companies may not charge for some of these items separately while others will. For this reason, it is important to verify what a provided estimate covers in order to avoid any surprises, and so you are comparing oranges to oranges if shopping around. This also helps weed out companies that may employ bait-and-switch tactics – offering an enticingly low estimate, then arriving to do the job and pushing up the price with add-on charges for any or all of the factors mentioned above or anything else they may think up.

A truly professional and ethical carpet cleaning service will let you know up front what you can expect to pay and what that price covers.

estimate blog

Do You Know the Difference Between a Spot and a Stain?

By | Carpet Advice, Cleaning Tips | No Comments

We have people that call all the time and ask if we can get tough stains out of their carpets and honestly it depends on if it is a spot or a permanent stain. However, we may wonder, what is the difference?

A spot is a rounded mark made by foreign matter on the surface. A stain is a discoloration produced by foreign matter; a spot not easily removed.  A stain is embedded into the carpet fibers.

If spills are addressed immediately, they will most likely come out. 24 hours can make a difference in whether a spot will become a stain. You must blot a spot to prevent staining immediately for the best results and rinse it out with water. It is not good to leave chemicals in your carpet; this will build up soil and possibly discolor your carpet. To prevent soil build up it is best to thoroughly clean spills and fully rinse cleaning products from the fibers of your carpet.

Certain fibers are more prone to staining like Nylon, which is more absorbent than many other fibers. Polyester is not very absorbent so it is easier to clean up spills. Hydrogen peroxide is good for spots and it leaves no residue. However, it won’t work on grease or oil based stains. An enzyme based cleaner is good for stains like food, urine and blood.

Blackburn Pro Cleaning would be happy to help you with stubborn spills and spots. We have the appropriate chemicals to help with spot removal.


stain vs spot


Common Mistakes that will Ruin the Life of your Carpets

By | Carpet Advice, Cleaning Tips | 2 Comments
  1. Scrubbing a carpet stain:

This will damage the carpet fibers and will not get the spot out of the carpet, it will actually push the stain down deeper. Instead, blot the spot as much as you can.

  1. Not responding immediately:

The longer you wait to attend to the spot, the harder it will be to get out. The stain can even be absorbed into the padding if you’re not careful.

  1. Using an incorrect solution:

This can permanently damage and discolor your rug. Be sure to look up information on the product and read the label before you use it.

  1. Over-using chemicals:

Over-wetting your carpet with a solution can damage your carpet and build up dirt/residue.

  1. Using deodorizer incorrectly:

This makes the carpet smell good, but you still must clean the rug itself.

  1. Renting equipment:

Some rental machines can damage and over-wet your carpets, which can lead to mold and soil build up.

  1. Not testing it first:

You should always remember to test a patch of carpet so you can see how the chemical is reacting to it. That way, if it does not react well, you will not be damaging the whole carpet.

  1. Not using a professional:

Getting your carpet professionally cleaned at least once a year is very important. This will extend the life of the carpet and ensures that if you have a warranty on your carpet, it will not be forfeited. You will also want your carpet cleaning technician to be IICRC certified (Institute of Inspection Cleaning and Restoration Certification). Getting your carpets cleaned regularly can also help provide an overall healthy environment in your home.

Blackburn Professional Cleaning would be happy to help you with spots on your carpet and upholstery. Give us a call today!